Effective Date: January 2025.

1. Introduction

Welcome to Lorca & Sons Solutions Ltd. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website at lorca-sons.co.uk or interact with us online or offline in the course of our building and transport services.

Please read this policy carefully to understand how we handle your personal information.

2. Who We Are

Lorca & Sons Solutions Ltd
Company Number: 13492536
Registered Office: 12 Norton Road, Dagenham, RM10 8BP
Email: director@lorca-sons-solutions.co.uk
Phone: 07379075905
Website: lorca-sons.co.uk

We are a company registered in the United Kingdom providing professional building and transportist (logistics/transport) services.

3. What Information We Collect

We may collect and process the following types of personal data:

A. Information You Provide to Us

• Name, email address, phone number
• Business or residential address
• Job title or role (if applicable)
• Company name (for B2B clients)
• Payment information (processed via secure third-party providers)
• Details about your service requests or inquiries

B. Information We Collect Automatically

• IP address and device type
• Browser type and version
• Website usage and interaction (pages visited, time on site)
• Cookies and tracking technologies (see Section 8)

C. Information from Third Parties

We may receive information from:

• Partners and subcontractors involved in projects
• Public databases
• Payment processors and invoicing platforms

4. How We Use Your Information

We use your personal data for the following purposes:

• To provide you with services you request (e.g. quotes, project updates)
• To respond to your inquiries or support requests
• To manage payments and invoices
• To improve our website and services
• For internal business reporting and analytics
• To comply with legal obligations and regulatory requirements
• For marketing communications, if you opt-in

5. Legal Basis for Processing

We process your personal data based on:

• Contractual necessity – to provide our services or fulfill a contract
• Consent – where you have given clear permission (e.g. newsletter sign-up)
• Legal obligation – to comply with UK/EU law
• Legitimate interests – to run and grow our business (only where your rights don’t override)

6. Sharing Your Information

We may share your information with:

• Trusted subcontractors or service providers (e.g., transport drivers, building contractors)
• IT and website hosting providers
• Payment processors (e.g., Stripe, PayPal)
• Legal, accounting, or other professional advisors
• Government authorities or law enforcement where required

We never sell or rent your data to third parties.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, tax, accounting, or reporting requirements. When no longer needed, your data will be securely deleted or anonymized.

8. Cookies and Tracking

Our website uses cookies to improve your experience. Cookies are small files placed on your device to collect standard internet log information and visitor behavior.

Types of cookies we use:

• Essential cookies – necessary for basic site functionality
• Analytics cookies – to understand website traffic (e.g., Google Analytics)
• Preference cookies – to remember your settings

You can manage or disable cookies in your browser settings. 

9. Your Rights

Under the UK GDPR and Data Protection Act, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion ("right to be forgotten")
• Object to or restrict processing
• Withdraw consent at any time (where applicable)
• Data portability – request transfer of your data to another provider
• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise these rights, please contact us at director@lorca-sons-solutions.co.uk.

10. Data Security

We take the security of your information seriously. Measures we take include:

• SSL encryption on our website
• Restricted access to data
• Secure servers and firewalls
• Staff training and internal data protection policies

11. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the content or privacy practices of those sites. Please read their policies before sharing data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Please check periodically for updates. If we make significant changes, we will notify you via email or a website notice.

13. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Data Protection Officer
Lorca & Sons Solutions Ltd
Email:director@lorca-sons-solutions.co.uk
Phone: +44 7379 075905
Address: 12 Norton Road, Dagenham, RM10 8BP